SHIPPING & DELIVERY POLICY

Effective Date: 4/16/2026
Website: https://www.jacketnova.com

1. Overview

At Jacket Nova, we aim to deliver your orders safely and efficiently using trusted international logistics partners.

We currently ship worldwide to most countries.

2. Shipping Coverage

Free Shipping Countries

We offer FREE shipping to the following countries:

• United States (USA)
• Canada
• United Kingdom (UK)
• Australia

🌍 International Shipping (Other Countries)

For all other international destinations, a flat shipping fee of $35.99 USD will be applied at checkout.

3. Order Processing Time

• All orders are processed within 2–4 business days after confirmation
• Orders are not processed on weekends or public holidays

4. Delivery Time

• Estimated delivery time is 7–15 business days worldwide

Delivery time may vary depending on:

• Destination country
• Customs clearance
• Local courier delays

5. Shipping Partners

We work with trusted international logistics providers, including:

• DHL
• FedEx
• Skynet

These carriers ensure secure and trackable delivery of your orders.

6. Order Tracking

Once your order is shipped:

• A tracking number will be provided via email
• You can track your shipment using the carrier’s website

7. Customs, Duties & Taxes

• International orders may be subject to customs duties or import taxes
• These charges are the responsibility of the customer
• Jacket Nova is not responsible for delays caused by customs clearance

8. Delivery Delays

While we aim for timely delivery, delays may occur due to:

• Customs processing
• Courier service delays
• Weather conditions or unforeseen events

9. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

• Lost shipments due to incorrect address
• Delivery failures caused by incomplete information

10. Failed Delivery

If a delivery attempt fails due to customer unavailability:

• The courier may attempt redelivery
• Additional shipping charges may apply