Effective Date: 7/20/2026
Website: Jacket Nova (https://www.jacketnova.com)
1. Overview
At Jacket Nova, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
2. Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused, unworn, and in original condition
- All tags, labels, and packaging are intact
- The item is not listed under non-returnable categories
3. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or made-to-order products
- Personalized or altered items
- Clearance or final sale items
- Items damaged due to misuse or improper handling
4. Exchange Policy
We offer exchanges in the following cases:
- Size issues
- Defective or damaged items
- Incorrect item received
Exchange requests must be made within 7 days of delivery
5. Return & Exchange Process
To initiate a return or exchange:
- Email us at: sales@www.jacketnova.com
- Provide:
- Your order number
- Reason for return/exchange
- Photos (if item is damaged or incorrect)
- Wait for approval from our support team before sending the item
Returns sent without approval may not be accepted.
- Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the return is due to our error (wrong or defective item), we will cover the shipping cost
7. Refund Policy
Once your returned item is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 5–10 business days
Refund Method:
- Online payments: refunded to original payment method
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos as proof
We will:
- Offer a replacement, OR
- Issue a full refund at no extra cost
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us at sales@www.jacketnova.com
10. Order Cancellation
- Orders can be canceled within 24 hours of placement
- Once processing has started, cancellation may not be possible
11. Return Address & Handling
- Returns must be sent to the address provided by our support team after approval
- We do not accept returns sent to our business address without prior confirmation
12. Important Notes
- Delivery and return timelines may vary depending on location
- We reserve the right to refuse returns that do not meet our policy conditions
13. Contact Us
If you have any questions about these Terms, please contact us:
Jacket Nova Support Team
Email: sales@www.jacketnova.com