Shipping & Delivery Information – JacketNova

At JacketNova, we understand how important fast, safe, and reliable delivery is to your shopping experience. That’s why we’ve partnered with globally trusted logistics providers — DHL, FedEx, and Skynet — to make sure your order arrives securely and on time.

We are proudly based in the USA and work with carefully selected production partners in Pakistan, India, and Bangladesh to deliver premium-quality jackets to our customers worldwide.

Shipping Methods

Free Standard Shipping

• Delivery Time: Estimated 7–15 business days (excluding weekends and public holidays).

• Availability: Free shipping is offered for customers in the USA, Canada, UK, and Australia.

• Other International Orders: For all other destinations, a flat shipping rate of $35.99 will be applied at checkout.

Note: Some international shipments may be subject to customs duties, import taxes, or additional fees. These charges, if applicable, are the customer’s responsibility and must be paid upon delivery.

Expedited Shipping

If you need your order faster, you can select expedited shipping at checkout. Costs vary depending on your location and will be calculated before you confirm your order. Expedited shipments are processed with priority handling to minimize delivery times.

Important Delivery Notes

• Please provide a valid residential or commercial address for delivery.

• We are unable to ship to:

  • PO Boxes

  • APO / DPO / FPO addresses

• Deliveries are typically made during business hours, so please ensure someone is available to receive the package.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor your package in real time on the courier’s official tracking page.

Please double-check that your email address and phone number are correct when placing your order so you don’t miss important shipping updates.

Possible Delivery Delays

While we always aim to deliver within the estimated timeframes, certain situations may cause delays beyond our control. These include:

• Severe weather or natural disasters

• National or public holidays

• Incorrect or incomplete shipping addresses

• Customs inspections or clearance delays

• No one available to receive the delivery at the time of arrival

In such cases, we recommend using your tracking number for the latest updates or contacting the courier directly.

Updating Your Information

If you’ve entered an incorrect address or contact details, please contact our Live Chat Support immediately. If your order hasn’t yet been dispatched, we’ll do our best to update your information before it ships.

Need Assistance? We’re Here 24/7

Our Customer Support Team is available around the clock to help with shipping questions, tracking inquiries, or any other concerns you may have.

Business Name: Jacket Nova
Email: sales@jacketnova.com
Phone: +1 (815) 517-2451
Address: 21326 W Edison Lane, Plainfield, Illinois 60544, USA