RETURN & EXCHANGE POLICY

Effective Date: 4/16/2026
Website: https://www.jacketnova.com

1. Overview

At Jacket Nova, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

2. Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item is unused, unworn, and in original condition
• All tags, labels, and packaging are intact
• The item is not listed under non-returnable categories

3. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or made-to-order products
• Personalized or altered items
• Clearance or final sale items
• Items damaged due to misuse or improper handling

4. Exchange Policy

We offer exchanges in the following cases:

• Size issues
• Defective or damaged items
• Incorrect item received

👉 Exchange requests must be made within 7 days of delivery

5. Return & Exchange Process

To initiate a return or exchange:

1. Email us at: sales@jacketnova.com
2. Provide:
   • Your order number
   • Reason for return/exchange
   • Photos (if item is damaged or incorrect)
3. Wait for approval from our support team before sending the item

👉 Returns sent without approval may not be accepted.

6. Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• If the return is due to our error (wrong or defective item), we will cover the shipping cost

7. Refund Policy

Once your returned item is received and inspected:

• You will be notified of approval or rejection
• Approved refunds are processed within 5–10 business days

Refund Method:

• Online payments: refunded to original payment method

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos as proof

We will:

• Offer a replacement, OR
• Issue a full refund at no extra cost

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Then contact us at sales@jacketnova.com

10. Order Cancellation

• Orders can be canceled within 24 hours of placement
• Once processing has started, cancellation may not be possible

11. Return Address & Handling

• Returns must be sent to the address provided by our support team after approval
• We do not accept returns sent to our business address without prior confirmation

12. Important Notes

• Delivery and return timelines may vary depending on location
• We reserve the right to refuse returns that do not meet our policy conditions