Effective Date: 09/08/2026
Website: Jacket Nova (https://www.jacketnova.com)
1. Overview
At Jacket Nova, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
2. Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused, unworn, and in original condition
- All tags, labels, and packaging are intact
- The item is not listed under non-returnable categories
3. Exchange Policy
We offer exchanges in the following cases:
- Size issues
- Defective or damaged items
- Incorrect item received
Exchange requests must be made within 7 days of delivery
4. Return & Exchange Process
To initiate a return or exchange:
- Email us at: sales@jacketnova.com
- Provide:
- Your order number
- Reason for return/exchange
- Photos (if item is damaged or incorrect)
- Wait for approval from our support team before sending the item
5. Returns sent without approval may not be accepted.
Return Shipping
- Defective / Incorrect Items: If you receive a damaged or incorrect product, Jacket Nova will cover 100% of the return shipping fees.
- Change of Mind / Size Exchanges: The customer is responsible for covering the return shipping cost.
6. Refund Policy
Once your returned item is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 5–10 business days
Refund Method:
- Online payments: refunded to original payment method
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos as proof
We will:
- Offer a replacement, OR
- Issue a full refund at no extra cost
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us at sales@jacketnova.com
9. Order Cancellation
For United Kingdom (UK) Customers: Under the UK Consumer Contracts Regulations, UK customers have the legal right to cancel their order within 14 days of receiving their items for a full refund.
For United States (US) & International Customers: Orders can be canceled before the item has been processed or dispatched. If the item has already been shipped, you can return the product under our standard 14-Day Return Policy upon delivery.
To request a cancellation, please email us immediately at sales@jacketnova.com with your order number.
10. Return Address & Handling
- Approved returns should be shipped to our return address: 21326 W Edison Lane, Plainfield, IL 60544, United States.
- Please contact our support team before sending your return so we can confirm the return details and provide any necessary instructions.
- Email: sales@jacketnova.com
- Phone: +44 7473956403
- Once your return is received and inspected, we’ll process your refund or exchange according to our Return & Exchange Policy.
11. Important Notes
- Delivery and return timelines may vary depending on location
- We reserve the right to refuse returns that do not meet our policy conditions
- Refund Processing: Once we receive and inspect your returned item, your refund will be processed within 5-7 business days directly to your original payment method (PayPal, Credit/Debit Card).
- Restocking Fee: We do NOT charge any restocking fees on returns or exchanges.
12. Business Information
Jacket Nova is an online store offering fashion apparel and leather jackets.
For customer support, you can contact us at:
- Email: sales@jacketnova.com
- Phone: +44 7473956403
- Location: Mckenzee Valentin 525 Manchester Road Bury BL9 9SH United Kingdom
13. Contact Us
If you have any questions about these Return, Refund & Exchange Policy, please contact us:
Jacket Nova Support Team
Email: sales@jacketnova.com
Phone: +1 (815) 517-2451
